Automations → Project closed → 7 days → a Google review request

REVIEW ASK

Project closed → 7 days → a Google review request

A week after a project is marked "done", the client gets a personal email with a direct link to write a review. Once, at the right moment.

MakeGoogle SheetsGmail3 operations / run✓ Imported successfully into our Make account
Video cover: REVIEW ASK

The problem

Reviews get requested when someone remembers — months later, after the client forgot how pleased they were. The right moment is a week after delivery, and at that moment nobody is free to ask.

What happens when it runs

  1. Schedule: every morning 10:00
  2. Read the projects sheet: status "done", end date exactly 7 days ago, "review" column empty
  3. A personal email to the client with the business review link
  4. Mark "sent" in the review column

The tools inside

Before you start

Three things to have ready before importing, or Make will ask and you will have to leave halfway:

  • The projects spreadsheet id
  • The Google Business review link
  • The email wording

Sheet templates

The file maps columns by position. Start from exactly these headers, in this order — a column in the wrong place writes a phone number into the email column.

  • Projects sheet · project | client | email | status | end_date | review Download ↓

How to import (2 minutes)

  1. In Make: Scenarios → Create a new scenario
  2. At the bottom, the three dots (⋯) → Import Blueprint → choose the file you downloaded
  3. Click every module with an exclamation mark: choose your connection (Google, Telegram) — Make creates one in a click if you have none
  4. Replace every value in double curly braces ({{…}}) with your own from the list above
  5. Run once with a test row in the sheet. Only when it passes — Schedule and ON

The video

What does not work in it

  • An unhappy client gets the same request. If a bad review is possible — mark "do not ask" in the column before day seven. The automation does not know who was angry.
  • "Exactly 7 days ago" means that if the scenario skips a day, that day's client is never asked. "Between 7 and 10 days" with a marker column is safer.

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