Feedback score → low: instant alert; high: a review request in 7 days

The problem

Unhappy clients rarely complain; they leave. Happy clients rarely review; they forget. One question at the end of a project catches both, if someone acts on the answer the same day.

What happens when it runs

1. A Tally form (name, email, score 0–10, comment) sends the answer to the Make webhook
2. A row in the feedback sheet; a 9–10 gets "review request due <date + 7 days>" in the follow-up column
3. A Telegram message: a low score arrives with the comment in bold, a high one as a quiet note

The tools inside

• Tally — the form that fires the webhook (free; any form tool works) · Create a free form →affiliate link
• Make — the automation engine · Sign up (one month of Core free) →affiliate link
• Google Sheets — log and lists
• Telegram — alerts

Before you start

Three things to have ready before importing, or Make will ask and you will have to leave halfway:

• The webhook address (paste it in Tally)
• The feedback spreadsheet id
• The score thresholds (default: 6 and below alerts, 9 and above earns a review request)
• Chat ID

Sheet templates

The file maps columns by position. Start from exactly these headers, in this order — a column in the wrong place writes a phone number into the email column.

• Feedback sheet · timestamp | client | email | score | comment | followup Download ↓

How to import (2 minutes)

1. In Make: Scenarios → Create a new scenario
2. At the bottom, the three dots (⋯) → Import Blueprint → choose the file you downloaded
3. Click every module with an exclamation mark: choose your connection (Google, Telegram) — Make creates one in a click if you have none
4. Replace every value in double curly braces ({{…}}) with your own from the list above
5. Run once with a test row in the sheet. Only when it passes — Schedule and ON

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