Feedback score → the same thank-you and review link for everyone; a low score also alerts you

The problem

Unhappy clients rarely complain; they leave. Happy clients rarely review; they forget. One question at the end of a project catches both, if someone acts on the answer the same day.

What happens when it runs

1. A Tally form (name, email, score 0–10, comment) sends the answer to the Make webhook
2. A row in the feedback sheet; the follow-up column says "review link sent", plus "call today" for a 6 or lower
3. A thank-you email to every respondent: the same wording and the same review link for everyone. The score does not change the email
4. Only for a 6 or lower: a Telegram message to you with the score and the comment, so you call them today

The tools inside

Disclosure: links marked "paid link" pay us a commission from the vendor if you sign up. Your price is unchanged, and every file here works without them. How we choose tools →

• Tally — the form that fires the webhook (free; any form tool works) · Create a free form → paid link · we earn a commission
• Make — the automation engine · Sign up (one month of Core free) → paid link · we earn a commission
• Google Sheets — log and lists
• Gmail — email
• Telegram — alerts

Before you start

Three things to have ready before importing, or Make will ask and you will have to leave halfway:

• The webhook address (paste it in Tally)
• The feedback spreadsheet id
• The thank-you wording and your Google Business review link
• The alert threshold (default: 6 and below). It changes only the alert, never the email
• Chat ID

Sheet templates

The file maps columns by position. Start from exactly these headers, in this order — a column in the wrong place writes a phone number into the email column.

• Feedback sheet · timestamp | client | email | score | comment | followup (Sent with the blueprint by email)

How to import (2 minutes)

1. In Make: Scenarios → Create a new scenario
2. At the bottom, the three dots (⋯) → Import Blueprint → choose the file you downloaded
3. Click every module with an exclamation mark: choose your connection (Google, Telegram) — Make creates one in a click if you have none
4. Replace every value in double curly braces ({{…}}) with your own from the list above
5. Run once with a test row in the sheet. Only when it passes — Schedule and ON

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The video

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